Legal

Double T Enterprises Ltd trading as Twizy Tours

Privacy and cookies policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will treat your personal information.

1.2 By using our website, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(c) information relating to any bookings you make on the website or any other transactions that you enter into through our website (including your name, address, telephone number, email address, date of birth and payment details);

(d) additional information that you supply when you arrive at our premises for a booking (including passport information and driving licence information);

(e) information concerning your use of our vehicles, including live tracking information concerning the collection, location, routing, speed, inertia and driving manner of the vehicles provided by a GPS device installed in each vehicle; (f) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(g) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) rent to you vehicles and accessories booked through the website and supply related services to you;

(d) send statements, invoices and payment reminders to you, and collect payments from you;

(e) send you non-marketing commercial communications;

(f) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(g) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(h) deal with enquiries and complaints made by or about you relating to our website;

(i) keep our website secure and prevent fraud;

(j) verify compliance with the terms and conditions governing the use of our website; and

(k) ensure that our vehicles are used in a legal, safe and secure manner.

3.3 If you supply a testimonial to us, or otherwise submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.5 All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider’s privacy policy at https://stripe.com/gb/privacy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of crime prevention, fraud prevention and reducing credit risk);

(d) to the purchaser of any business or asset that we are selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 In particular, if you breach any contract between us and you for the booking of a tour or the rental of a vehicle, we may pass your personal information (including details of the breach) to credit-reference agencies, debt collectors and/or the police. We may also pass this information to the British Vehicle Rental and Leasing Association (BVRLA), which may then share your personal information with its members to prevent crime and protect its assets.

4.5 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Elements of our service, including some of your personal data, will be hosted in Canada.

5.2 Personal information that is published on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.2 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All communications between our website and your web browser will be protected by encryption technology.

7.4 Where appropriate, your personal information will be stored in encrypted form.

7.5 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.6 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13. Cookie consent cookies

13.1 We use a cookie on our website to store information about whether you have consent to our other uses of cookies (as to which, see below).

14. Analytics cookies

14.1 We use Google Analytics to analyse the use of our website.

14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3 The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

14.4 The information generated relating to our website is used to create reports about the use of our website.

14.5 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

15. Other third party cookies

15.1 Details of the other third party cookies used by our website are set out below:

(a) our image management system services provider (Cloudinary) uses cookies to provide its services, details of which are available at http://cloudinary.com/privacy#section11; and

(b) our customer communications platform services provider (Intercom) uses cookies to provide its services, details of which are availlable at https://www.intercom.com/terms-and-policies#cookie-policy.

16. Blocking cookies

16.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Firefox (version 51) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(b) in Chrome (version 55), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

16.2 Blocking all cookies will have a negative impact upon the usability of many websites.

16.3 If you block cookies, you will not be able to use all the features on our website.

17. Deleting cookies

17.1 You can delete cookies already stored on your computer; for example:

(a) in Firefox (version 51), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(b) in Chrome (version 55), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

17.2 Deleting cookies will have a negative impact on the usability of many websites.

18. Data protection registration

18.1 Double T Enterprises Ltd is the data controller in respect of information covered by this privacy and cookies policy.

18.2 We are registered as a data controller with the UK Information Commissioner’s Office.

18.3 Our data protection registration number is ZA265309. you can search the register by clicking this link https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers